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DevOps Service Manager (contract)

London, England

Salary: £450 - £500

posted on 10.07.19

DevOps Service Manager - Agile - ITIL - DevOps - JIRA - Confluence

The DevOps Service Manager role is a hands-on role involving all aspects of service delivery, 24/7 operations, effective monitoring, change and release management, logging and alerting in a DevOps environment.

Key responsibilities:
* The DevOps Service Manager's goal is to embed agile IT Service Management disciplines into the day to day activities of the cross functional teams and own responsibilities for the services delivered.
* Working with DevOps enabled cross-functional teams to support best practice incident and problem management, change and release management and monitoring, logging and alerting for both production and non-production environments
* Producing DevOps and Service Management metrics and reports
* Supporting the DevOps transition within allocated service line.
* Ensuring effective end-to-end service delivery of services through day-to-day interaction with established IT and Product teams
* Supporting the cross-functional teams with the transition to live - service acceptance process.
* Ensure the IT Service is meeting expectations:
* Acting as primary co-ordination point for service issues escalated by external support teams.

Key Skills:
* Sound knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem Management and Change/Release Management
* Preferred Certification: ITIL Expert / Certified Agile Service Manager / Certified Agile Process Owner
* Experience with ALM tooling such as App Dynamics, New Relic, Splunk, JIRA and Confluence
* Proven and extensive experience of service management & application production support with knowledge of service recovery, incident and problem management
* Experience using service management, service monitoring, knowledge management, communication and workflow tools e.g. Jira Service Desk, etc.
* Experience working in a DevOps environment

DevOps Service Manager - Agile - ITIL - DevOps - JIRA - Confluence

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